Policies
Clear terms, in plain English
Everything you need to know before you book, while you stay and after you leave.
All policies
- Cancellation policyWhat happens if you need to cancel, for short stays and for stays of 28 nights or more.Last updated 4 October 2026
- Fees and depositCleaning fees, the refundable security deposit and how monthly billing works.Last updated 26 October 2026
- House rulesA few simple rules that keep our homes comfortable for you and good for the neighbours.Last updated 26 October 2026
- Terms and conditionsThe terms that apply when you book a stay with us directly.Last updated 26 October 2026
- Privacy policyHow we collect, use and protect your personal information under UK GDPR.Last updated 26 October 2026
- Cookie policyThe cookies and similar technologies our website uses, and how to control them.Last updated 26 October 2026