Terms and conditions

1. About us

ENCHANTED DWELLINGS LTD is a company registered in England and Wales under company number 15072098. Our registered office is Flat 32 Charcroft Court, Minford Gardens, London, England, W14 0BX. You can contact us at bookings@enchanteddwellings.co.uk or on 07597 919555.

2. Requests and bookings

Asking us about a stay, through our website, by phone or by email, is not a booking. It asks us to check availability. We reply within 24 hours with a confirmation of the dates, the total price and these terms.

A booking is confirmed only when you have accepted our written confirmation and we have received the first payment. No payment is taken when you ask about a stay.

3. Nature of the stay

Our homes are provided as serviced accommodation for temporary stays. A stay does not create a tenancy and does not give you the rights of a tenant under the Housing Acts. You are granted a licence to occupy the home for the dates booked.

Every stay must have a clear end date. For stays of several months, the dates and monthly invoices form part of your booking confirmation.

4. Prices and payment

Prices are shown in pounds sterling and include VAT where it applies. The rate includes utilities, Wi-Fi and council tax. The cleaning fee and security deposit are set out in our fees and deposit policy.

Stays of more than 28 nights are billed monthly in advance. If a monthly payment is more than seven days late, we may end the stay after giving you written notice.

5. Cancellations and changes

Our cancellation policy explains what happens if you cancel or end a stay early. To change your dates, contact us. Changes depend on availability and may change the price.

6. Your responsibilities

• Follow our house rules and any building rules we share with you.
• Keep the number of guests to the maximum shown for the home.
• Take reasonable care of the home and its contents, and tell us promptly about any damage or fault.
• Leave the home by the check-out time on your last day.

7. Our responsibilities

• Provide the home clean, safe and as described on our website.
• Keep gas, electrical and fire safety equipment checked and maintained.
• Respond to maintenance issues promptly, and within 24 hours for anything urgent.
• Respect your privacy, giving at least 24 hours’ notice before visiting except in an emergency.

8. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for your belongings unless the loss was caused by our negligence.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights are not affected.

9. Complaints

If something is not right, please tell our property manager straight away so we can fix it while you are staying. If you are not satisfied, email us and we will respond within five working days.

10. Law

These terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales, although if you live in Scotland or Northern Ireland you may also bring proceedings there.