Fees and deposit

Cleaning fee

A one-off cleaning fee is charged once per stay, whatever its length:

• Studio or one-bedroom home: £75
• Two-bedroom home: £95
• Three-bedroom home: £120

The fee covers a professional clean before you arrive, fresh linen and towels, and the clean after you leave.

Weekly mid-stay cleaning

For stays of more than 14 nights you can add a weekly clean, which includes a change of bed linen and towels. The price depends on the size of the home and we will confirm it with your booking. You can start or stop weekly cleaning at any time with a few days’ notice.

Security deposit

We take a refundable security deposit of £300 before check-in. You can choose a card pre-authorisation, which holds the amount without taking it, or a bank transfer.

The deposit is returned within 7 days of the checkout inspection. If anything is damaged beyond normal wear and tear, we will send you photos and the cost of repair or replacement before deducting it, and you can respond before any deduction is made.

Monthly billing

Stays of more than 28 nights are billed monthly in advance by invoice. The first month, the cleaning fee and the deposit are due when you confirm your booking. Each following month is invoiced seven days before it starts.

Shorter stays are paid in full when the booking is confirmed.

Corporate clients can be invoiced on agreed terms, including consolidated monthly invoices for several guests and purchase order references.

What is included

• Gas, electricity and water
• Fast Wi-Fi
• Council tax
• Bed linen, towels and starter toiletries
• Essentials such as washing-up liquid, dishwasher tablets, toilet roll and coffee for your first morning
• Support from our property manager throughout your stay

Payment methods

We accept bank transfer and major debit and credit cards. We never ask for card details by email. No payment is taken when you ask us about a stay.